How to reach us
The editorial team takes enquiries by email. It is the fastest and most transparent channel, because that way every question and answer stays in writing.
Editorial email: editors@dukatbetcasino.com
Postal address: Andrássy út 12, 1061 Budapest, Hungary
We do not run a phone line, because we are not a casino operator. Content questions are handled most precisely in writing. We aim to reply within a few working days, in the order enquiries arrive. At busy times this can take a day or two longer, but we read every message.
If you attach a screenshot or an exact link in your message, you speed the process up a lot. A broken link or a typo can then be pinned down in minutes, with no guesswork on our side.
What we can help with
Our ground is content and the rankings. If your question relates to those, you are in the right place.
- Flagging a factual inaccuracy or a typo in a list.
- A question about why a title sits in a given position.
- A suggestion for a new top-list topic or an expanded provider profile.
- Feedback that a link does not work, or a page displays incorrectly.
If you are curious about the logic of our methodology, it is worth reviewing the methodology page first. For interpreting the lists, the reading the rankings guide gives you a footing; often the answer is already there.
We welcome professional observations too. If you have more precise knowledge about a provider's range or a mechanic's description, share it with us. We handle content debates openly, and we name our sources if you ask.
One thing we cannot take on. We do not give personalised playing advice on what or how much to stake; that stays yours as a responsible decision.
Where the official site helps
There are matters we cannot act on even in good faith, because we have no access to accounts and transactions. For these, turn to Dukat.bet official customer support.
This includes registration, login, crediting and terms of a bonus, deposits and withdrawals, and account verification. Only the operator can handle these, and the exact, up-to-date terms live with them too.
The same goes for password resets, setting the self-exclusion tied to responsible gaming, and changing your personal details. You reach all of these within your account or through official customer support, not through us.
If you ask about a bonus, we can describe the mechanic in general terms, for example the Slots Bonus of 500% up to 3,000 EUR plus 15% Cashback, but check the actual crediting and the wagering requirement on the official site. A figure we quoted could go out of date; the fresh version is always at the source.
The same is true of complaints and disputes. If you disagree with a transaction or an account decision, the operator can investigate it, because they hold the data. At most we can help point you to the right channel.
18+ and responsible gaming
There is one thing we place above every exchange of messages. Gambling is entertainment strictly for those aged 18 and over, not a way to earn money, and not a solution to financial problems.
If you feel the game is no longer entertainment but a burden, do not hesitate to ask for help. We have gathered the key points and the tools for setting limits on the responsible gaming page.
In your messages to the editorial team, feel free to flag it too if you think one of our pieces is not cautious enough in tone. We take that kind of feedback seriously, and we refine the tone where needed.
Official details and what to expect
Our editorial team works in Budapest, at the address above. When you write, try to name specifically which page and which list it concerns, because that gets us to the point faster.
We carry through legitimate content corrections, and we mark the update date at the top of the page. We are glad to read your personal opinion too, even if we cannot build every suggestion in. The address is a real, registered postal address, not a prop, so we accept official mail there as well.
Contact is not a marketing channel. We do not send unsolicited offers, and we handle your data according to our privacy notice. We store only as much information as the reply needs, and we do not pass it on to third parties.
If you would quote us publicly, for example in an article or on a forum, you can flag that too. We are happy about it, we only ask that the source stays accurate, and that you do not attribute an invented number or rating to us, because we do not publish such things.
By Hannah Blackwood, provider analyst. Editorial principle: transparent answers, with account matters on the official site. Updated: 2026-08-13.